The Novato Police Department Lobby is open. All other City facilities are currently closed for walk-in service following the Shelter in Place Order for the County of Marin. Please call for details about the services you are interested in. 

COVID-19 (novel coronavirus) information and resources

Complaints or Compliments

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Message from the City Manager 

A relationship of trust and confidence between members of the City of Novato and the community we serve is essential. The City invites your suggestions for improving services through constructive criticism of the City’s procedures, comments indicating dissatisfaction with manner of performance, or information concerning commendable actions by City of Novato employees.

It is the purpose of these procedures to provide a prompt, just, open and expeditious disposition of the complaints regarding the conduct of employees of the City. To this end, people are encouraged to bring complaints about City operations and conduct of its members to the attention of the City Manager, whenever a person believes that an improper act has taken place.

People are also encouraged to compliment our procedures and members of our organization when their actions warrant commendations. Any commendation of the actions of our personnel will result in appropriate recognition.

Complaints against City personnel will be handled in a prompt and unbiased manner. Every complaint will be investigated, and will include a conclusion and a recommendation concerning appropriate action to be taken. All completed investigations are sent to the City Manager, who reviews the complaints and makes a final decision.

Please note that it is not necessary to be a Citizen of the United States, nor a legal resident, in order to make a complaint or comment about City of Novato personnel. Complaints or compliments can be submitted using the form below or by other means such as in person, by mail (paper form), email: or by phone: (415) 899-8914.

Some of the most commonly asked questions regarding these procedures are available in the link below. Should you have any concerns or desire additional information, please contact my office.


Adam McGill
City Manager

Commonly Asked Questions (PDF)

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