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All City facilities are currently closed for walk-in service following the Shelter in Place Order for the County of Marin. Please call for details about the services you are interested in. 

COVID-19 (novel coronavirus) information and resources

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City of Novato Service Updates Per New County Order

Post Date:05/01/2020 3:00 PM

On April 29, 2020, the County of Marin ordered an extension of the current Shelter in Place Order through May 31 while reducing some restrictions already in place. During this uncertain time, the City Council and our dedicated City staff continue to work hard to ensure essential City services remain available. We are engaged in the response and prevention efforts for COVID-19 and are working closely with our county, state, and federal partners.

How Are City Services Being Impacted?

City Administration

The City Administration building and public-facing lobby, located at 922 Machin Avenue, remains closed to walk-in service. Essential services are available by phone, email or appointment only. If you have urgent City business, please call 415-899-8900. Many services and information are available on our website at novato.org.

NEW! Police Department

Our first responders are on the job, prioritizing the health and safety of the community. Our police department front lobby at 909 Machin Avenue has reopened to the public. Please note that face coverings are required, as well as maintaining a 6-foot distance from others while waiting for service. For your convenience, police reporting services are available at novatopolice.org or by phone through our 24/7 non-emergency line at (415) 897-1122. In the event of an emergency, dial 9-1-1 for assistance.

Each call for service to the police department will be individually evaluated to determine response. This evaluation will include questions about symptoms of illness that you or other involved persons may be exhibiting. All callers will be asked this information to identify how to best respond and minimize exposure to police staff so that they can continue to provide public safety service to our community.

If your report or emergency requires in-person police response, please know that under certain circumstances, and to comply with social distancing recommendations, our officers may request you meet them outside for police interaction. We appreciate your cooperation and understanding as we care for the community at this time.

NEW! Community Development

On May 4, 2020, construction projects may resume under mandatory safety protocols (Small Construction Project Safety Protocol and Large Construction Project Safety Protocol). Additional information is available at novato.org/communitydevelopment.

Building Division: Will now also resume taking applications for new permits; however, our public counter remains closed to walk-in service. Applications for new permits will continue to be accepted by email at buildingpermits@novato.org, as well as by appointment. Please call 415.899.8989 to make an appointment. Please note that during your appointment, face coverings are required, as well as maintaining a 6-foot distance from others in an effort to minimize exposure to our customers and our employees.

Planning Division: Processing of project applications will continue. Planning staff can be reached at planning@novato.org.

Code Enforcement: Complaints involving life-safety issues will continue as normal; all others will be addressed secondary to life safety complaints. 

Resale Inspection: At this time, we are not performing physical inspections, but are continuing to provide permit histories. Please visit novato.org/codeenforcement for additional information.

Public Works

We will continue to maintain essential services including maintenance related to critical infrastructure including parks, streets, storm drains, pump stations and levees. These types of essential services include, but are not limited to: work to keep vegetation from blocking traffic signs and lines of sight for drivers and pedestrians; cleanup of leaves and debris that would otherwise clog public storm drains and potentially cause flooding; and response to the changing public health order by closing or opening facilities and posting warning signs. Custodial services will continue for our buildings that remain open.

Parks and Recreation

Our Parks and Recreation programs will remain postponed through the duration of the Marin County Shelter in Place Order. Additionally, all facility rentals have been cancelled. For the current status of upcoming programs and questions regarding refunds, please email novatofun@novato.org.

Our Parks and Recreation staff has created a new way for our community to stay connected, active and engaged with their #NovatoFUNatHome campaign. Follow @NovatoFUN on Facebook and Instagram for video tutorials, arts & crafts, games and activities for all ages to stay inspired and creative during this time. All activities can be done in the comfort of your own home or backyard with limited supplies. Because social distancing doesn’t mean disconnecting!

Stay Informed

Visit the City of Novato COVID-19 webpage at novato.org/coronavirus to sign up for email or text message updates from the City, as well as for information on impacts to the City services, City facility closures and cancelled and postponed events, what to do if you are feeling sick, and tips on how to reduce your risk of exposure.

Novato businesses and workers impacted by COVID-19, visit novato.org/COVID19biz for a listing of resources including information regarding unemployment, disability and paid family leave benefits; small business loans and grants; tax assistance; non-profit support; as well as information on workplace health and safety. Additionally, applications are now being accepted for the Novato Small Business Relief Fund Grant through May 10, 2020 at 5pm.

For up-to-date information on what other local agencies are doing in response to COVID-19, please visit the following websites:

Marin Health and Human Services: marinhhs.org/coronavirus
Novato Unified School District: nusd.org/coronavirus-covid-19
North Marin Water District: nmwd.com
Novato Sanitary District: novatosan.com
Marin Transit: marintransit.org
Golden Gate Transit: goldengate.org/district/news-media
SMART: sonomamarintrain.org

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